FAQs

Why should I hire Tilly instead of designing myself?

We recommend partnering with a professional to ensure a comprehensive, balanced landscape design that will mature beautifully, removing the guesswork from your plant selection and placement. First impressions are everything and the right curb appeal and landscape design can add considerable value to your home!

What if my property is over an acre?

We have found the Tilly process to be most successful on properties less than an acre.A major part of remote design is understanding a property’s existing conditions and limitations. To do this we generally use the primary structure (usually the house) as the main point of reference. The greater distances are from from the house the less successful we are at understanding your property. No matter what the size of your property, the more information you can provide us, the better. Don’t be shy with the pictures! And please send along any and all architectural or property plan documents you can.
Still have questions? Click here to Email us.

I don’t know anything about gardening or plants, can I use Tilly?

Yes, Tilly is a simple and easy resource no matter the color of your thumb! The detailed landscape plans Tilly provides give you the tools to successfully DIY or hire a landscape contractor to install your design.

What is the difference between partnering with Tilly and a local landscape professional?

Tilly is a fraction of the cost with the same professional results – all online and just a click away! Our designers work on your schedule and within your budget, with the added bonus of a lower carbon footprint saved from all those on-site appointments!

What information does Tilly need from me to get started?

For all scaled plans (Front, Back, Side, Full) we will collect photos of your space and a property survey (if you have it), followed by a phone call or video conference to show us around. The process is easy and efficient with Tilly designers available for guidance along the way. For The Consult service you’ll simply complete a space assessment indicating your problem areas and goals for the call. Click HERE to dig in!

Do I need a property survey?

We don’t require one, but it’s strongly encouraged for all of our packages containing a scaled plan. This way your design will be more accurate and better suited to your outdoor space. If previous work has been done on your house, there is a good chance the local building department will have a copy that you can request, or it may be included in your closing documents.

Can Tilly do hardscaping?

We can certainly recommend hardscape materials and general placement within the broader scope of our design package, however we are not able to provide accurate elevations or construction documents. Furthermore, clients should be aware that hardscaping often requires permitting and our documents are not always suitable for this. For examples of what we’ve done for previous clients, please refer to our sample package or online portfolio at #tillydesign.

I don’t know my garden style – how much does that matter?

That’s okay! You can take Tilly’s online garden style quiz to help find inspiration and define your style, or your Tilly designer can help you during your call.

Can Tilly work with any budget?

Tilly designers do their best to work within the budget range you provide. We understand many customers may not be familiar with the costs of landscaping projects and are happy to provide realistic ranges to get you started.

How personalized are the designs?

Short answer – entirely! Have a favorite oak tree you want to design around? An awkwardly sloping lawn? A lot of shade? All designs are completely personalized to your yard, needs, and geographic location. There will be opportunities to share information about your space in the Get Started form and online Space Assessment, as well as during your personal video consultation.

I’m not sure which landscape design service is best for my needs, what do I do?

You can find Tilly’s package descriptions here. And if you’re still unsure, please contact us with any questions.

Once I have my landscape plans, what comes next?

Your plans will include the exact size and quantity of plants you’ll need to bring your landscape design to life, an aerial map with plant placement, images of each plant, as well as detailed installation and maintenance instructions. Then you can hire a landscape contractor to manage the installation process for you, including the purchase, planning and planting of your materials, OR you can order your plants from wherever you prefer, put on your overalls (or chic ripped jeans) and DIY.

What should I expect during my phone consultation?

A friendly conversation! Your landscape designer will ask about you, your home, personal style, the use of your indoor and outdoor spaces, and what you want to achieve with your project. Whenever possible, we prefer to use video chat if you’d like to invite us over for a virtual tour!

Can I see your previous work?

Of course! To get an idea of our portfolio, check out #tillydesign for photos, 3D renders and planting plans of our landscape design projects. We’re also happy to share this sample The Full design package complete with a lighting plan and 3D renders.

Who will be designing my plan?

Tilly’s landscape designers have been hand selected and trained in this new model of landscape design and client engagement. We have a bench of landscape architects, designers and horticulturalists weighing in on each design as needed.

Can you refer me to other related professionals?

We are working to build our network of trusted landscape contractors, masons, carpenters, arborists, realtors, interior designers, and many more. If you have a specific request please let us know. And if you have someone you’ve worked with and really love, let us know that too!

We have found the Tilly process to be most successful on properties less than an acre.

A major part of remote design is understanding a property’s existing conditions and limitations. To do this we generally use the primary structure (usually the house) as the main point of reference. The greater distances are from from the house the less successful we are at understanding your property. No matter what the size of your property, the more information you can provide us, the better. Don’t be shy with the pictures! And please send along any and all architectural or property plan documents you can.

Still have questions? Contact us!